Empower customers
with self-service
video solutions
Customer Service & Selfcare
Reduce the strain on your customer service team by offering interactive, self-service video content. PingVP enables you to create tutorials and guides that help customers find solutions independently, improving satisfaction and efficiency.
Key features
Step-by-Step Tutorials
Guide users through processes with clear, interactive instructions.
FAQ Video Library
Address common inquiries with easily accessible video answers.
Feedback Collection
Incorporate forms to gather user feedback directly within videos.
Personalized Instructions
Deliver videos tailored to the customer's specific situation, ensuring that each user receives relevant, context-aware guidance.
Benefits
Reduced Support Volume:
Empowering users to self-serve decreases the number of support requests.
Increased Customer Satisfaction:
Quick, accessible solutions enhance the user experience.
Cost Efficiency:
Lower support demands can lead to reduced operational costs.
Looking to enhance your customer support?
Book your personal demo with a PingVP specialist.
CASE
This is how
BASE does it
Assisting BASE customers in self-installing a modem and TV. The objective is to encourage self-care and reduce customer inquiries, thereby increasing customer satisfaction.
What we stand for
PingVP is Europe’s leading smart video platform. Proudly built in the Netherlands, trusted by forward-thinking brands, and designed for measurable customer impact.
Privacy-first by design
Built for performance, proven at scale
WCAG 2.2 AA accessibility compliant
Hosted entirely in the EU
GDPR-compliant and transparency -driven
Send us a message
Want to make smart video work for you?
Contact us and we’ll get back to you soon.